3 Things to make conferences better, according to Harvard Biz Review

June 30th, 2009

I’ve had this article open in a tab since, well it was published. I’ve been wanting to comment on it, since I don’t think it’s 100% right. YOu can read the entire thing at the HBR site, but I’ll paste the main points

1. Conferences and meetings should tell unique stories.

True, sorta. While we definitely don’t fit the writer’s model of how conferences are created, we still make a lot of decisions ourselves. We look at conferences as “what will people take away” not “What will they get”. Sure they’ll get Chotchkies, and whatever else our sponsors want to provide. But they’ll take away, more knowledge than they can even imagine gor the price they paid to get in the door. They’ll take away connections that lead to new work, new hires, new open source projects, new companies, etc. So while you can make your conference tell a story, I think the value is the event, not the story,whatever that is. The people, the connections, that’s where the value is.

2. Conferences should be for, by, and about the attendees.

i agree completely! We often mock events that have “steering committees” because if the organizer knew their audience, their community, they wouldn’t need a committee to help them select content. They wouldn’t have to ask publicly “Who’s the big name in the industry?” They’d know. If they didn’t know they’d know who to ask, and know how to find them. And that’s for speakers, it would be one thing if it was a keynote or special one off type thing, but not even knowing enough about the community to find speakers? Well that’s not us.

Tom and I call our events, for and by developers, because that’s where our roots lie. Tom still writes code for a living, and I write it from time to time when we need something simple done, we manage our own websites, and SQL DBs, etc. There’s no “Team” supporting us. We think this gives us not only an insight into developers needs and wants, but also allows us to relate.

3. Conferences should be about more than just eating and sitting

While eating is definitely high on Tom’s list of priorities, we do agree that sitting in sessions, and sitting at lunch, are not the most important parts of a conference. More often than not, our lunch setups don’t include seating, we’d rather people have to find a seat in the crowd, just sit down somewhere next to other people. Banquet rounds have a countering effect to that usually. Sometimes it can’t be helped, when the venue has a “Lunch area” that you just can’t avoid.

At night we throw a party (sponsor supported), rather than have a half dozen seperate parties, or no parties, we throw one, one that everyone is welcome to attend, one that has food and drinks, Rock Band and conversation. We sometimes have BOF sessions, and sometimes people go off into the break out rooms to plan, write code, and talk quietly. The bottom line though is we’re all together, there’s no need for small cliques to go off on their own (very un-community) for lunch or dinner, when we’d rather everyone hang out and talk. It’s amazing to see people move from group to group having incredibly cool conversations at every stop.

So yeah there’s always room for improvement, and Tom and I endeavor to learn all the time, so each event is a learning experience, but lumping all conferences together, kinda sucks for the Indies in the crowd. I mean, web 2.0, Enterprise 2.0, CFUnited, WWDC, Adobe MAX, are not even in the same park as us, and we like it that way.

Tips for Event Planning for Developers

June 17th, 2009

We don’t want to sound cocky, but there’s no way for us to write this without it.  Therefore, call us cocky, but really, how hard is it to throw a developer event?

People constantly tell us how our shows rock.  We give credit to speakers (they do most of the talking) and sponsors (they do a lot of the paying), but there is something about our shows that people just like.  It’s the community, it’s the feel, it’s the vibe.

We think the main reason why we’re successful is that we know what developers like.  It’s not because we interview them extensively, but rather because we are/were developers.  Like Todd McFarlane said, “I just make what I like and I figure other people are like me and enjoy the same things.”  I’m paraphrasing there, but not much.

If you’ve been tasked with putting on something for developers, here’s some tips to help make it a success. Note: We don’t follow all these rules at our shows because, well, because rules are meant to be broken once you learn them, but you’re likely just learning so stick to the list, okay?  :)

1) Giveways: T-shirts are a must, product (i.e. hardware/software) will get you brownie points.  Developers love two things: t-shirts and product.  In their dream world, they’d never pay for either.  Both however are required for their lives to be fulfilled. You may ask, “Do developers need another shirt?”  Just look around.  What do you see?  Tshirts…lots of them.  Some are very worn out due to the amount of use they’ve gotten.  This *despite* the fact that they probably have 30 others in their closet.  The point is to try to become that worn out shirt.  You want these developers to pimp your product for as long as they live right? Make and give a great shirt, and you’ll more than make your money back in free advertisement.

2) Toys: Developers are really just kids at heart.  They’ve never stopped playing with LEGOs.  Only now, instead of linking plastic bricks, they’re linking lists and classes, etc.  If you’re having an event for a product, you better make darn sure the product is there.  If Prince (Yeah, the singer) throws a party, you expect Prince to sing at the party.  When Sting got married, even though the Police were already broken up, they got together to play for the reception.  Why?  Because there’s just certain expectations you must live up to, or people will be mad and feel cheated.  If you don’t give away any product, but at least have some to play with, you’ll escape the wrath of developers; though you will likely get many, “Are you sure you can’t part with just this one?”.  If you don’t even have some product to play with, then really to be blunt: your event is worthless.  Developers can read and read they do: blogs, tweets, reviews, etc.  If you don’t give them tactile gratification of your product, your event is pretty much a waste of time minus the free meal (see below).

3) Presentations: This one’s a toughy.  If you’re going to have presos, make sure it’s clear and that the alcohol is far from the presos.  DO NOT expect a crowd of 500 to quiet down when you “Shush” them after they’ve been drinking and chatting for an hour.  Place chairs in a room to signify “This is for watching quietly”.  No chairs equals rock concert and sadly, very few people (except maybe Steve Jobs) can command rock star status at a developer event.  Therefore, people will just keep mingling and will ignore the presenter(s). There’s nothing wrong with having presentations, just make sure you prep the crowd and set expectations.  Having your presenters yell over the microphone to *try* to get people’s attention is just annoying to the attendees and the speaker both.

3A) Name it correctly: This goes with #3.  If you call something a “camp” or “conference” or “presentation”, people will know to expect a speaker with a screen spouting off some diatribe.  If you call it a “party”, people expect lots of free drinks and no strings attached (i.e. NO presentations).  Think about it.  In real life, if you went to a “party” where a friend (or group of friends) were giving a presentation, you’d be like, “This is whack, I’m outta here.” Same thing with developer events.  There’s nothing wrong with doing both.  Just be clear on your invite: “Presos and Info @ 6, Party @ 8″.  Just like a wedding, “Ceremony at 1, reception at 4″  Aunt Bessie can come to the ceremony and leave before Drunk Cousin Larry shows up.  There’s nothing wrong with presenting as some people prefer it to the parties, but let people know what’s up.

4) Free food and beverages: This one should go without saying, but we’ll throw it in, just in case.  This should go for every event/party you throw, for personal or professional reasons.  If you are inviting people to gather somewhere, have the decency to feed them and quench their thirst.  Developers like beer (and root beer floats as we’re finding out), so beer will likely be a requirement.  However, try to feed them too, especially if your event crosses into meal times (lunch, dinner).  You don’t even have to get fancy, pizza will do.  However, nicer pizza again gives you brownie points!

That’s it from us.  If you think we missed anything, drop a comment and we’ll amend the list if we agree. :)

It’s gonna be a busy summer!

May 25th, 2009

Tom and I first met Steve Weiss at 360|Flex San Jose ‘07 (Yeah the very first one) and we hit it off immediately. Steve’s an awesome guy so it wasn’t hard for us to like him.

We talked at length about our thoughts on conferences, our approach, our goals, etc.

The friendship continued through the last few years, Steve coming to the events he could so we could chat in person, otherwise email was our medium. Back before InsideRIA launched Tom and I were actually in talks to run it, which was were pretty excited about. Things didn’t work out (as they do sometimes in business) and we all continued to chat.

Around the time InsideRIA was getting off the ground, the idea of an RIA conference was born. Something that wasn’t Adobe specific like 360|Flex, that brought as many of the competing(?) RIA platforms together to network, share war stories, share approaches to problems etc.

That talk continued on and off for months, until now :)

We’re happy to announce our partnership with our pals at O’Reilly! InsideRIA and InsideMobile are our first (of many?) collaborative efforts. Each will be a 2 day event, in San Jose CA. We’ll bring the same cool “John and Tom” vibe, and O’Reilly will bring their awesome reach and connections in the multiple communities. A match made in heaven. I can’t wait to meet everyone that comes to these events! The Call for papers are open for both events, so fire off an idea.

Tom and I also announced recently that the second 360|iDev was in the works for September. In Denver (my home town)! It’s gonna be a fun time, in a fun city!

The last part of the busy is that Steves boss, Joe was very interested in 360|Whispering, our fledgling eBook publishing service. There might be something there! I’m excited, we’ve got a few authors already signed on, so content should be showing up soon, especially an awesome ‘Tech Novella’ (Tom’s term) on Android development from Faisal Abid.

The 4 W’s

May 8th, 2009

I’m quickly becoming a fan of the small Biz Bee blog. This post was especially worth addressing here, since for many the answers might surprise or at least lead to “Ah, that makes sense”. So here are our 4 W’s.

1. Who are you?

Tom and John, for short. We (maybe more me, than Tom) went through a phase of trying to really make 360|Conferences its own identity, separated from its founders. We thought it made sense for the company itself to have an identity, but in the end, we were wrong. We couldn’t make people recognize the company, and we realized the “Tom and John” brand was firmly established, and strong. So to most people, and businesses, 360|Conferences is something that’s on checks, and letterhead, and the company is “John and Tom”.

[Tom here: The one thing I found interesting during that time was size perception of the company.  When we pushed 360Conferences as an entity/identity, people assumed that meant we had an army (or at least one or two helping hands) back at the office.  Which simply wasn't true.  It was weird to see that when you push a brand name as a company, people assume that means it's no longer just the founders.]

That’s only part of ‘who’ though. The rest is that as a company Tom and I strive to break a lot of existing models. We found the conference business to be broken, so we’ve set out to show that an event with high ROI doesn’t have to cost over $1,000 or more. We’re close to proving that not only is it possible to do, but it’s possible to do so and still be profitable enough to do it full time.

Our core values (to me) are building community, getting people together to talk and learn from one another. We love to shake each attendees hand when they pick up their badge, we love to say high and walk the room during lunch, and hold raffles. Our core values are community.

2. What do you do?

This one has confused many of our customers and rightly so I’m afraid. We’ve been confusing on the topic to ourselves, and if we’re not clear how can anyone else be.

We organize conferences. Conferences around communities that we are interested and/or involved in. Communities that are just getting big enough for an event to bring them all together.

More generally we bring people together. 360|Conferences bring them together in real time to meet face to face for a few days at a time. 360|Whisperings is brings them together in delayed time via inexpensive articles that satisfy a specific knowledge.

3. Why does it matter?

Our company and offerings help make a community stronger. We believe the strength of a community directly impacts the strength of the product or services that community exists around. By breaking down the walls that separate community, we increase the throughput on ideas and collaboration. Our events have been the launch pads for books, open source initiatives, jobs and business.

4. What makes you different?

This is a big one, obviously. Any company that can’t answer this well should probably start looking at new ventures. Here’s why we’re different. We care. Conferences aren’t a marketing expense for our company or product. We’re not trying to sell our services disguised as a conference. We don’t have “people”. We don’t hire temps to work registration. We don’t hide until it’s keynote time.  We don’t look at our customers as a necessary evil.

If you come to one of our events, the person handing you a badge is either Tom, his wife Alison, myself, my wife Nicole, or a close friend that volunteered to help us out. We eat our lunch with everyone else. We man the reg desk all day, every day of the event: directing attendees, answering questions, chatting with people and plain just getting to know our customers. If you don’t see us, we’re either putting out a fire or going to the bathroom (Hey nature calls sometimes, you should see the soda I put away at a conference).

Sure we like profit, sure our goal is to make 360|Conferences a paying gig for us, but the company started as a one off $100 event, to bring together the Flex developer community because the other event options all sucked (and still do).

So that’s the “360|Conferences, 4 W’s as interpreted by John Wilker”.

Core Competency is Important

May 6th, 2009

Tom and I have had this talk many a time, I’ve mentioned it on my blog as well. Core Competency is important. Too many people over look it and branch out in ways that make little to no sense and only hurt themselves and their customers/product.

Today’s example, Facebook. ReadWriteWeb has an interesting article on Facebook suffering Twitter Envy.

Facebook is doing quite well as far as I can tell. I’m a casual user, keeping my info up to date, creating events and such for my work efforts, but it’s not open in a tab in Firefox all day. Heck, my mom is on Facebook, it doesn’t get much more mainstream than that!

But facebook is drinking it’s own kool-aid and rather than watch Twitter, see what it’s doing, and see where the complimentary connections are, good ol’ FB wants to take Twitter on. Why? Who knows? Twitter is microblogging, instant chatter, and often noise. So why would FB want to compete with that?

My guess is the same reason FB has been adding features for the sake of adding features, because they can and have nothing better to do all day. Beacon, tabs, new look, apps, who cares? Sure I can give my friends plants, and poke people and junk, but I don’t do any of that. That’s all noise for what FB is about; posting updates and photos for my friends to see.

Whether Twitter “gets it” or is just too busy keeping the servers up to think up new things, they’ve kept Twitter exactly as it was (more or less) when it launched. 140 characters to tell whomever is listening, what you’re doing, reading, eating, thinking. There’s no apps platform (short of an API), there’s no pokes, green patches, fan pages, or events. There’s no ad network. It’s exactly what all of us signed up for.

Too many businesses seem to feel the need to expand and compete where it doesn’t make sense. Stick with what you’re good at, that’s really what matters, and the markets and such will follow.

Sooooooooooo All that said, to bring it back around to 360|Conferences, Tom and I while we might like to own a hotel chain that is specifically designed around conferences, and while we might like to form a car company, etc. We stick with what we know, and that’s helping bring people together. In person at Conferences or now, through eBooks that make purchases reasonable.We’ve thought about expanding to Sony PlayStation game dev events, thought about an event for event planners, but events for the sake of events, isn’t our thing. Events to bring a community together to learn from and interact with each other, that’s our ‘thing’

360Conferences is starting to focus

April 21st, 2009

One thing that we’ve heard often, and with good reason, is that 360|Conferences is confusing.  We’re told we’re a bunch of other stuff too: loads of fun, great value, community driven, etc.  The good stuff is fine and dandy, but it’s the “confusing” one that troubles us.  It’s one thing to be a huge corporation and confusing, but it’s another to be a 2 man shop and confusing.

John and I recently tackled this description.  We weren’t denying we were confusing.  If your customers tell you something, there’s no sense denying it.  You just have to face facts and either ignore them or change.  We’ve never been the ignoring type, so we set about trying to figure out a way to change this perception.  We did some deep searching (which I’ll document this week over on the Our Startup Story site, for those interested in those kinda details).  What we got out of it was a bit of clarity for us.  We saw why we were confusing and are now taking steps to be more clear.

Over the next few weeks/months, we’ll be making announcements that hopefully will bring clarity.  We’ll have to rethink some things, drop a few things and solidfy other offerings.   I think when it’s all said and done, you’ll find 360|Conferences to be more clear in purpose.  It will help you, our customers, to understand what it is we’re doing and why we’re doing it.  It will also provide an opportunity for you to voice your ideas/questions/concerns about different moves.

For a company that’s barely passed it’s 2 yr birthday, John and I have come a long way.  We appreciate all of you that have stuck with us over those two years.  We look forward to serving you for many more years.  Hopefully, this clarity of business will enable us to grow big enough to continue to serve you.  Unlike some businesses that treat their customers like a necessary evil, we realize that you’re the sole reason we exist.  Therefore, you deserve for us to be the best we can be.  Even if that means taking a hard look at ourselves and “trimming the fat” so to speak.  We are honored to have earned your money and trust.  And we look forward to continue earning it time and time again.

Would you write for us? Events are only part of it.

April 17th, 2009

Jeff had an interesting post on Our Startup Story. He was talking about what a company has to offer, what’s its value?

Tom and I (slowly) are realizing that the value of 360|Conferences. Corp is two things.

The value to our attendees is our speakers, and the community, and our value to sponsors is our attendees. Sorry guys I know that sounds like you’re some sort of ‘thing’ we can sell and we don’t see attendees like that at all. Rather it’s access to attendees, sponsors want the right people to see their product/service, our attendees are those people.

We’ve also recently realized that our value is our ever growing reach, particularly to our speakers and to anyone else that wants to take advantage of that reach. To that end 360|Whisperings exists to give our community 2 things.

1. the ability to take content they’ve already got as well as new content and market it to the entire community for a small fee. We’re offering our community the ability to, with almost no effort, put their content online in the Amazon Kindle store (more on the Kindle below). Each author can set the price for their article, and collect a portion of the revenue.

2. the ability to find affordable, accurate, and expert content on the web in a consumable format. Why buy access to a website when you may only ever need a few articles? Why pay for a subscription to a monthly or quarterly print (or online) journal when you may only ever find value in a few articles the entire year?

The Kindle huh?

The Kindle combined with Amazon is the game changing device of publishing. It’s the iPod of books. Unfortunately Amazon is the Apple of books, and takes a cut of the sales. Sadly it’s a rather ridiculous cut, but the platform is a great one to be a part of this early on. AND, the Kindle isn’t our last step. It’s our first. Once we’ve got things ironed out and content on the 360|Whisperings Kindle store, we’ll begin to figure out the best paths for PDF, ePub, pdb, lit, lrf, etc. We’ll make the content available on as many platforms as we can, to make the content as universally accessible as possible.

Step 1, set up the store. Done, you can check it out now, there’s 1 thing up there as a test of the process.

Step 2, set up the author agreement, so our contributors know what they’re getting and what’s expected. Don’t worry it’s only 1 page :) Done, it’s being reviewed by a lawyer (just in case) right now.

This really is big folks. The days of journals and pay sites with subscriptions are coming to an end. Print books, have already been on their way out, and let’s be real. You work really hard on a tech book, it either becomes obsolete within 6 months of publishing, or it doesn’t sell worth a damn. Either way you’ve wasted months, and that’s not even writing. Why write something, get a 1 time payment, then see nothing else from your work? And never again be able to republish that work? Why write something and wait months to see it hit the shelves, and hope it sells?

Join the 360|Whisperings team! Email us and we’ll get you set up and can have content avaialble for purchase in a matter of days!

360|Conferences…what does it mean to you?

April 2nd, 2009

360|Conferences sorta got started by accident.  John and I didn’t walk around as young children saying, “When I grow up, I want to get 400 geeks together and host them for 4 days in a  random city.”  There may be some conference planners out there that did do that and more power to them.  We just weren’t two of them.

Therefore, now that we’re thinking of expanding to something beyond conferences, it’s a different ball game.  360|Conferences back then had no personality, no corporate identity.  It was just a name on a piece of paper with John’s signature and mine.  That’s no longer the case.  While 360|Conferences is still just me and John, 2 years have come and gone.  We’ve served over a few thousand customers with 360|Flex, 360|iDev, FlexCamps and one 360|MAX.  Customers that now have an expectation of our company.  When people hear the name 360|Conferences or the phrase “John and Tom”, something comes to mind.  Something that we should probably try to stay true to.

This is where you come in.  I have my own personal ideas of what I think the brand means to our customers and the world at large.  (The small part of the world that does actually care that is.  LOL)  However, I’d like to hear directly from you.

Why do we care?  Well, if we’re going to expand the business into new areas, we should do so upholding the ideals that people associate with us.  I.e. I think what we’re known for in the conference space can be applied to other businesses.  We just want to make sure we’re on the same page with you. :)

So spread the word, blog about this question, tweet the URL. Leave a comment or email us your thoughts (info@360conferences.com).  We want to hear from as many people as possible (which should be no surprise since we ask questions of our customers all the time :D )

Be honest.

Drinking your own kool-aid is bad mmkay.

March 30th, 2009

Anyone that knows 360|Conferences, corp knows that the “corp” is two people; Tom and me.

During one of our chats we came to the realization that we’ve been drinking our own kool-aid and it’s detrimental to our business.

Huh?

Basically Tom and I realized that our desire to be the most affordable event around, has kept our prices very low relative to the other events in the space, but has restricted our ability to grow, which of course has larger impacts, such as 360|Conferences ceasing to exist, being the most severe.

So…

It means we offer way more value than other events. So for the price of one of their hands on training sessions, we offer 4 full days, several hands on pre-conference training options, and more. Something doesn’t add up, what’re we doing wrong, we often ask each other.

Tom and I realized that by and large we offer more. 3 days of 80 minute sessions, pre-conference training included with registration, networking and social interaction for the entire conference, no special parties, no cliques, just everyone hanging out, talking and learning from one another. BoF’s with industry leaders, Rock Band!!, tons more.

So what’re we doing wrong? The short answer is charging too little. Plain and simple we’ve been so focused on being less expensive than the competition, that we overlooked the obvious “we offer more”. So not only are we doing more, but we’re doing more for far less. Great when it’s sustainable, but when it’s not it means you’re doomed to be a flash in the pan, which is obviously bad for business.

So what’re we doing to fix that? One huge downside of our current model is that the learning curve is long and wide. an event a quarter (you read right, there’s stuff in the works). We’re adding more shows to our roster which is good, and learning from past mistakes and starting them smaller, with more of an eye to profitability. We’re also taking our existing events and re engineering them to make more sense. Namely we realize that offering more for a lot less is awesome, and tough. offering more for less or the same, that’s still a good value proposition, and brings us closer to sustainability.

We’re announcing this week a change in pricing for 360|Flex, we’re also scaling our two new events back to 2 day events to test them out, let them scale up. We’ll see how that goes. We traditionally have launched anevent as the full 4 day affair, but have realized that it makes more sense to grow into that.

Wish us luck!

Don’t like the rules? Change them

March 19th, 2009

Every once in a while Tom and I get caught up in organizing a conference and lose sight of what really makes us, us.

Sure we organize conferences, but that’s not that hard part, lots of others do it (to varying degrees of sucess). What makes 360|Conferences different is that we’re about community. What took us a while to realize is that the community we’re about is actually two communities.

We’ve served the developer community faithfully from the start, pricing our events so that anyone can afford to attend, making our events about technology not marketing, making our events about community not cliques. We take what we learn and what we’re told and grow our events based on that knowledge.

But what about sponsors? From the start Tom and I approached event sponsorship just like every other conference organizer (albeit we started much less expensive), having levels, based on minerals (why is that the norm? LOL), essentially forcing sponsors into a 3 size fits all equation.

That changes today. Why should sponsors spend 10, 20, 30, more thousand dollars for 2 of this, 1 of these, a booth table, etc. when maybe all they need is 2 passes to the conference and an expo booth, or maybe just room on the USB key,  or access to email attendees?

As of this morning, sponsorship for 360|Flex is $1,000. That’s it, if you want your logo on the website, and 1 pass to the conference, you’re done. If you’d like a booth in the expo area, add that on. If you’d like to have a banner on the eventvue community site, add that on. If you need more conferences passes add those on.

Each sponsor can build the sponsorship that suits their needs, paying only for what they want out of the conference.

We think this is pretty big. Conferences charge sponsors way too much to participate, and offer way too little to those sponsors in return for their money. We want to change that paradigm, sponsors are a conferences partners, and more than that, they’re a community too, and we’ve decided that our business partners and sponsor community deserve better treatment than what they get from other conferences.